Switch to @ukat.org FAQ's

1. Why is the email address changing?

We are aligning our systems and communications under a new email domain, ukat.org, to better reflect our Trust’s brand and future growth plans. This change will improve consistency across platforms and ensure a unified digital identity.

2. What is changing?

• Your email address will change from name@universityofkentacademiestrust.org.uk to name@ukat.org.
• You will need to use the new email address to log in to Microsoft 365 and any systems using Single Sign-On (SSO).

3. When will this change happen?

The migration will begin for staff initially over the weekend beginning Friday, February 7th. During this time, there may be minor interruptions when accessing Microsoft 365 and related systems. Student accounts will be migrated the following week over the half term break.

4. How will this affect my login credentials?

You will need to use your new email address as your username to access:

• Microsoft 365 (Outlook, Teams, OneDrive, SharePoint)
• Bromcom (SSO)
• Other third-party systems that use SSO, such as SMiD, Seneca, and ePraise

Your password will remain the same.

5. How long will my old email address work for?

Your old email address will remain as an alias and will receive emails as normal until September 2025.

6. What do I need to do before the change?

• Ensure you know your current Microsoft 365 password.
• Watch for communications and guides from the ICT systems team.
• Prepare to update credentials on all devices after the change.

7. What do I need to do after the change?

• Use your new email address to log in to all systems.
• Log back into systems like Bromcom, CPOMS, SMiD, etc.
• Clear/update saved logins and passwords in browsers and apps.
• Inform third parties of your new email address before September 2025.

8. Will Bromcom be affected?

Yes. Bromcom uses your Microsoft 365 email address for login. After the change:

• Log out of Bromcom completely.
• Log back in using your new email address: name@ukat.org.
• Set a new PIN when instructed to do so.

The Data Manager/ICT Systems and EdTech Manager will ensure that all email addresses are updated within Bromcom as part of the switch.

9. Will third-party software and SSO systems be affected?

Yes. Systems that use Single Sign-On (SSO) with Microsoft 365 credentials will require you to log in using your new email address. These systems include but are not limited to:

• Bromcom (MIS)
• SMiD
• Learning Platforms (ePraise, Seneca)

What to do: Log out and re-login to these systems with your new email address.

10. Will my existing emails, calendar, and files be affected?

No. All your existing emails, calendar appointments, and files in OneDrive, Teams, and SharePoint will remain intact. The domain switch does not affect your data.

11. Will shared resources (Teams, OneDrive, SharePoint) be affected?

No. All shared resources and permissions in Microsoft 365 will remain unchanged. Your new email address will automatically inherit access.

12. Will links to shared files still work after the email domain change?

Some shared links may no longer work after the email domain change if they were included in emails sent before the switch from @universityofkentacademiestrust.org.uk to @ukat.org. Specifically:

• Links to shared files accessed from emails sent before the switch.

Why does this happen?
The link in the email contains the old OneDrive address tied to the original email domain (@universityofkentacademiestrust.org.uk). After the domain change, the OneDrive address is updated to reflect the new domain (@ukat.org). Since the link still points to the old OneDrive address, the system cannot locate the file correctly, causing it to fail.

What should I do if this happens?

• From the email, note down the file name, the date/time it was shared, and the name of the person who shared the file.
• Access the file via OneDrive Online by navigating to the "Shared with Me" section or using the search bar to find the file by name or sharer.
• If the file cannot be located, contact the sender to resend the sharing link.

Will files accessed through OneDrive's "Shared with Me" section still work?
Yes. Files that appear in your "Shared with Me" section in OneDrive will continue to work normally. These links are not dependent on the email domain change and will remain accessible as long as the file permissions are intact.

Important Note: This issue only applies to links included in emails sent before the transition. Links shared after the switch will work as expected with the new domain.

13. Will there be any downtime during the switch?

We do not expect significant downtime. However, there may be brief interruptions when accessing Microsoft 365 and related systems. The switch is scheduled to take place over a weekend to minimise impact.

14. Who should I contact if I have issues?

If you experience login problems or need help updating your devices, contact the ICT Systems Team:

• ICT Helpdesk: https://ukat.jitbit.com
• Phone: 0514 (BA) 1151 (CG)

15. Will external contacts need to update my email address?

You must update external contacts with your new email address before September 2025. After this time, emails sent to your old address will no longer be delivered.

16. What should I do if I use my school email for other accounts or subscriptions?

Although access to these accounts will not be affected, it is recommended to update your email address for any external services (e.g., professional subscriptions, newsletters, LinkedIn) where you currently use your school email.

17. How do I test that everything is working after the switch?

• Log in to Microsoft 365 (Outlook, Teams, SharePoint, etc.) using your new email address.
• Send a test email to yourself and confirm it is received.
• Log into Bromcom and third-party apps like SMiD, CPOMs, etc.
• Check that calendars, files, and shared resources are accessible.

18. How will the ICT team support me through this change?

The ICT Systems team will:

• Provide instruction guides before the change.
• Offer live support during and after the switch.
• Monitor for issues and prioritise troubleshooting.
• Be available through the ICT Helpdesk or phone for any queries.