Knowledge base

SLA 1

Classroom AV

Apple TV 4

Address issues mirroring a device to an Apple TV.

MacBook/iMac

Settings & Configuration 1

Assistance with configuring system settings, preferences and customisations on iMac and MacBook devices.

Hardware Issue 1

Support for diagnosing and resolving hardware-related issues on iMac and MacBook devices.

iPad

App Troubleshooting 2

Help with troubleshooting apps on iPads, including guidance on app compatibility, updates and resolving app-related issues.

iCloud and Apple ID 1

Assistance with managing and creating iCloud accounts, syncing data across devices, troubleshooting iCloud synchronisation issues and resolving Apple ID-related problems.

Microsoft 365

User Management 1

This category handles user account management tasks and requests, including changes to user information such as name updates, username changes, or account modifications.

OneDrive & SharePoint 1

Assistance with OneDrive and SharePoint setup, configuration, file sharing, collaboration, and resolving access or synchronisation issues.

  • OneDrive icons

    Updated: Wednesday, 28 June 2023 files icon icons onedrive sync

Phone

Phone Setup & Configuration 3

Request setup of new phone, assigning extensions, changing phone settings etc.

Voicemail Setup & Support 1

Support for setting up and troubleshooting voicemail functionality on VoIP phones, including voicemail setup, message retrieval, and voicemail notification issues.

Digital Signage

Content Request 1

Request for content to be added to the digital signage system.

Asset Management

Asset Request/Query 1