SLA 1

• ⇅ ICT Systems & EdTech Team - Service Level Agreement

  Tuesday, 19 March 2024

Apple TV 4

Address issues mirroring a device to an Apple TV.

• ⇅ Control Apple TV with iPad

  Friday, 15 December 2023 amazon prime apple tv disney plus disney+ netflix remote

• ⇅ How to use Airplay on an iPad

  Thursday, 15 June 2023 airplay connect display ipad mirror mirroring present project

• ⇅ How to use Airplay on a MacBook

  Updated: Wednesday, 14 June 2023 airplay apple tv display macbook mirror mirroring present presenting screen

• ⇅ Apple TV not appearing on Airplay List

  Updated: Wednesday, 14 June 2023 airplay apple tv display mirror mirroring projecting projector screen

Settings & Configuration 1

Assistance with configuring system settings, preferences and customisations on iMac and MacBook devices.

• ⇅ Changing Secondary Click Function on MacBook

  Updated: Thursday, 15 June 2023 click macbook mouse right click touchpad trackpad

Hardware Issue 1

Support for diagnosing and resolving hardware-related issues on iMac and MacBook devices.

• ⇅ How to clean Apple Products

  Updated: Wednesday, 22 November 2023 clean cleaning

App Troubleshooting 2

Help with troubleshooting apps on iPads, including guidance on app compatibility, updates and resolving app-related issues.

• ⇅ Troubleshooting Microsoft Teams Issues on iOS

  Thursday, 19 October 2023 files microsoft teams sync syncing teams

• ⇅ Troubleshooting OneNote Sync Issues on iOS

  Updated: Thursday, 5 October 2023 files onenote sync syncing

iCloud and Apple ID 1

Assistance with managing and creating iCloud accounts, syncing data across devices, troubleshooting iCloud synchronisation issues and resolving Apple ID-related problems.

• ⇅ App Store Applications 'Get' button Greyed Out

  Updated: Tuesday, 27 June 2023 app app store apple id download get icloud

User Management 1

This category handles user account management tasks and requests, including changes to user information such as name updates, username changes, or account modifications.

• ⇅ Switch to @ukat.org FAQ's

  Updated: Tuesday, 28 January 2025

OneDrive & SharePoint 1

Assistance with OneDrive and SharePoint setup, configuration, file sharing, collaboration, and resolving access or synchronisation issues.

• ⇅ OneDrive icons

  Updated: Wednesday, 28 June 2023 files icon icons onedrive sync

Phone Setup & Configuration 3

Request setup of new phone, assigning extensions, changing phone settings etc.

• ⇅ Logging into another Phone

  Friday, 4 October 2024 login phone

• ⇅ Poly Phone - Quick Start Guide

  Updated: Friday, 4 October 2024 phone

• ⇅ UKAT Phone Directory

  Updated: Friday, 4 October 2024 contacts directory extension phone

Voicemail Setup & Support 1

Support for setting up and troubleshooting voicemail functionality on VoIP phones, including voicemail setup, message retrieval, and voicemail notification issues.

• ⇅ Voicemail Setup

  Friday, 4 October 2024 phone voicemail

Content Request 1

Request for content to be added to the digital signage system.

• ⇅ Adding content to the Digital Signage System

  Updated: Thursday, 24 April 2025 add content digital display screens signage slides trilby trilbytv

Asset Request/Query 1

• ⇅ Using Snipe Asset Management for 6th Form Loan Devices

  Updated: Thursday, 17 April 2025 6th form loan devices